System limitations

TRIAL ACCOUNTS

Trial accounts are subject to the restrictions, below. To upgrade to the full version, just add your payment details in the Account Management section of the ShieldQ for Healthcare inbox.

  • Registration email 
    • Trial users can only sign up with the same email address once every 24 hours.
    • If users attempt to sign up with the same email address within 24 hours, they will receive the following message: “You have already signed up with this email address in the last 24 hours.”
    • The account activation token for specific email address is valid for up to 24 hours.
  • Trial accounts may view the first 100 messages. Additional messages will be displayed in the workspace, but will not be viewable.
  • Trial accounts can add up to 5 users.
  • Trial accounts can add one service from each inbound service type.
  • Trial accounts remain active for up to 30 days

ACCOUNT SETTINGS

  • Account managers may define up to 10 customized properties.
  • Users can store received messages and view them for 12 months.
  • To extend the storage period or to specify location, please visit our page.

FAX SERVICE

  • Users may download fax images in the following formats: PDF, TIF, PNG.
  • Maximum allowed time between page breaks: 600 seconds.
  • Maximum size of fax download from site: 4 MB

UPLOAD SERVICE

* Users may download files received via document upload in the following formats: PDF or the original file format.

* Allowed file formats:

  • PDF
  • TIF/TIFF
  • JPG
  • PNG
  • BMP

* Maximum upload file size: 10MB.

* Maximum number of files: 5.

* A single IP address may send up to 2 sets of documents (i.e., five files per set) per minute. *

The Uploader iFrame supports the following web browsers: Google Chrome, Mozilla Firefox, Internet Explorer (10 and up) for Windows and Apple Safari.

* The Uploader iFrame supports the following device types: PC, tablets and smartphones

### ONLINE CONTROL PANEL

* Session timeout (time of inactivity before user is logged out): 20 minutes.

* Secure session timeout is 15 minutes; the Document Viewer session timeout is 15 minutes also, but it has its own counter.

* Supported web browsers: Google Chrome, Mozilla Firefox, Internet Explorer 9 and up for Windows.