Current process: it should be easy

1. Local doctor sends a fax to the hospital admission team, requesting a patient appointment
2. Hospital admission team member processes the appointment, sets up the schedule and sends confirmation by return fax to the doctor
3. Hospital dedicates one employee to manage, archive, retrieve and purge all appointments received
4. Appointment record archived for 3 months, and then deleted

But it isn’t:

• It’s all paper-based
• It’s transmitted via physical fax
• It's handled in individual queues without any backup from other employees
• It’s submitted to the team manually, in several stages: fax retrieval/fax sending/archiving/deletion

That’s why you have:

• Lost faxes
• Delays in appointment processing: faxes lie on desks  
• The high cost of dedicating one employee to process it all

The ShieldQ for Healthcare service: workflows made simple

ShieldQ for Healthcare’s secure document management and storage service was developed for practitioners to simplify appointments processing, making it fast and error free.  Using this cloud-based service, hospitals can accept, share, tag, send, store and delete faxes within a secure, HIPAA-compliant environment.

How?

• HIPAA-compliant, online fax environment. No more worries about security when moving from a manual, risk-ridden paper process to an efficient, effective digital environment.
• Centralized, online fax number(s). No more lost faxes; they all arrive into the same shared queue.
• Shared document queue. The entire team can see documents; avoid delays caused by a document "sitting on a desk."
• No manual fax circulation. Manage all communications / distribution from a PC/mobile device --  let your fingers do the walking.
• Receive, tag and archive documents -- all from your desk.
• Pre-defined storage, retention and deletion policies, following HIPAA regulations.